Privacy Policy

Last Updated: December 2024

1. Introduction

Durant Square Bingo Hall ("we," "us," "our," or "Company") operates the www.durantbingo.org website and bingo gaming facility. We are committed to protecting your privacy and ensuring you have a positive experience both online and at our physical location.

2. Information We Collect

2.1 Information You Provide Directly

Contact Information

  • Name, email address, and phone number when you contact us
  • Mailing address for prize distribution
  • Information provided through contact forms or email

In-Person Information

  • Name and identification for player verification
  • Age verification documentation (proof of 18+ years)
  • Transaction records related to buy-ins and prize winnings
  • Emergency contact information if voluntarily provided

Payment Information

  • We do NOT collect or store credit card information (cash-only operations)
  • We maintain records of cash buy-ins and prize payouts for accounting purposes

2.2 Information Collected Automatically

Website Usage

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring URL
  • Device information
  • Cookie identifiers (for site functionality)

3. How We Use Your Information

We use collected information to:

  • Verify age and identity for regulatory compliance
  • Process and verify gaming sessions and prize distribution
  • Comply with California state gaming regulations and audit requirements
  • Respond to your inquiries and customer service requests
  • Send you information about events, hours, or policy changes
  • Prevent fraud and improve facility security
  • Analyze website usage to improve user experience
  • Maintain records for accounting and tax purposes

4. Information Sharing and Disclosure

We DO NOT sell, rent, or lease your personal information to third parties.

We may share information only when:

  • Required by law enforcement or court order
  • Necessary to comply with California Gambling Control Commission regulations
  • Required for IRS reporting (large prize winners)
  • To prevent fraud, security threats, or harm

5. Data Security

We implement industry-standard security measures including:

  • Encrypted connections (HTTPS) for all online interactions
  • Secure database storage of player information
  • Limited access to personal information (staff only when necessary)
  • Regular security updates and maintenance
  • Physical security measures at our facility

6. Responsible Gaming and Player Protection

We are deeply committed to responsible gaming and protecting vulnerable populations.

Responsible Gaming Resources

If you are concerned about your gaming habits, the following organizations provide free, confidential help:

National Council on Problem Gambling (NCPG)

  • Website: https://www.ncpg.org/
  • National Problem Gambling Helpline: 1-800-522-4700
  • Available 24/7, confidential and free
  • Services: Counseling referrals, problem gambling screening, family support

SAMHSA National Helpline

Gamblers Anonymous

Gam-Anon (for family members)

California Gambling Impact Fund

7. Your Privacy Rights

You have the right to:

  • Request what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information (subject to legal requirements)
  • Opt-out of marketing communications

To exercise these rights, contact: durantbingo@gmail.com

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Durant Square Bingo Hall
Address: 10800 International Blvd, Oakland, CA 94603
Phone: (510) 569-0134
Email: durantbingo@gmail.com
Hours: Mon-Fri 4:30 PM - 10:30 PM, Sat 11:00 AM - 5:30 PM, Sun Closed

This Privacy Policy is effective as of December 2024 and supersedes all previous privacy policies.

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